Join us and Sendbird to discover how proactive AI agents are driving hyper-personalised customer engagement, next-gen product development, and scalable business transformation.
AI agents are changing the way businesses engage customers, build products and services, and improve digital touchpoints.
They offer faster, more personalised, and proactive experiences, but adopting them comes with challenges - ensuring reliability, managing variability, and scaling AI effectively.
Whether you're just starting with AI or looking to scale, this live session will give you practical insights and real-world strategies to make AI work for you.
Insights you'll walk away with:
- How AI agents are redefining service delivery and customer engagement: Discover how AI agents accelerate workflows, improves service quality, and unlock hyper-personalisation.
- Live, real-world use cases & AI in action: See how companies across industries (E-commerce, Finance, Healthcare, etc.) are deploying AI agents for measurable impact.
- How to implement AI effectively without disrupting existing workflows: Strategies for adopting & integrating AI into your business.
Pain points we’re addressing:
- Overcoming AI adoption uncertainty: Many companies are unsure how to incorporate AI. We’ll explain how to make the transition seamless.
- Scaling AI adoption in teams: Once you’ve adopted AI agents, scaling them across teams and products can be challenging. We’ll share insights on scaling without chaos.
- Ensuring AI agents are reliable and scalable: Building AI agents that perform well requires careful planning. We’ll walk through key factors to ensure reliability.
Hosted by:
Chase Kim, Product Manager, AI, Sendbird
Chase Kim is Product Manager for AI at Sendbird, where he has played a key role in shaping the company's strategic pivot to AI Agents. He has also led the development of Sendbird’s Business Messaging product, now the foundation for proactive, AI-powered customer interactions across messaging channels.
Vishal Kapoor, Head of Growth, Sendbird
