Only 22% of IT decision-makers believe their organizations provide ITSM in a very effective manner (Harvard Business Review). 

 This poses the question:

 How do you reduce complexities, dismantle silos, modernize ITSM, and closely align it with business goals to improve employee satisfaction?

Our upcoming virtual leaders roundtable on Accelerating IT maturity in 2025 with AI promises ​​insightful conversations around the opportunities and challenges of scaling up your IT maturity and ITSM efficiency.

The solution lies in going back to the basics - reducing complexities, dismantling silos, modernizing ITSM, and aligning it closely with business goals.

The event promises to be interactive as you meet with other leaders from the industry over lively discussions that highlight the focus areas for AI in IT, what challenges to look out for, and how you can showcase quick impact while scaling up your IT maturity with the power of AI.

Why attend?

✔ Engage in dynamic discussions – Collaborate with fellow IT leaders in an interactive setting designed to foster meaningful conversations and knowledge sharing.
✔ Gain exclusive insights – Learn from industry experts about the key focus areas for AI in IT and what challenges to anticipate as you scale IT maturity.
✔ Discover AI-driven solutions – Explore how AI-powered ITSM can dismantle silos, modernize IT operations, and create immediate impact while aligning IT with broader business goals.

Your hosts:

Abishek Balamurugan leads the EU Commercial business at Freshworks, driving digital transformation for businesses across various industries. With six years of experience in the SaaS sector, he has helped numerous UK-based organizations streamline operations, enhance employee engagement, and accelerate growth through innovative technology solutions.


Vish Mehta is a Staff Product Manager at Freshworks with over 8 years of experience in the IT Service Management (ITSM) and Enterprise Service Management (ESM) sectors. He specializes in customer-centric product development, focusing on aligning solutions with client needs to enhance service delivery.