Only 22% of IT decision-makers believe their organisations provide ITSM in a very effective manner (Harvard Business Review). 

This poses the question:

How do you reduce complexities, dismantle silos, modernise ITSM, and closely align it with business goals?

Answer:

On September 4, join our virtual leaders roundtable on Accelerating IT maturity with AI for ​​insightful conversations around the opportunities and challenges of scaling up your IT and ITSM efficiency in the agentic era.

Unlock unprecedented efficiency, agility, and business value within your IT organisation using AI. Secure your seat below:

This isn't just another live session; it's a strategic forum designed for IT leaders like you.

We're fostering an interactive peer exchange, facilitating robust discussions with your industry counterparts. This session will provide a laser focus on the actionable insights for integrating AI within your IT landscape.

This session will cover:

  • Key AI adoption vectors: We'll pinpoint the high-impact areas where AI can deliver immediate and tangible value in IT operations, from hyper-automation in service delivery to proactive anomaly detection and intelligent resource orchestration.
  • Mitigating implementation complexities: Gain foresight into the potential technical and organisational challenges inherent in AI adoption, including data governance pitfalls, model drift mitigation strategies, and skillset transformation requirements.
  • Demonstrating rapid ROI and scalable maturity: Learn how to architect a scalable AI roadmap that systematically elevates your organisation's IT maturity model, leveraging AI as a foundational pillar for continuous improvement and strategic alignment.

Your hosts:


Vish Mehta is a Staff Product Manager at Freshworks with over 8 years of experience in the IT Service Management (ITSM) and Enterprise Service Management (ESM) sectors. He specialises in customer-centric product development, focusing on aligning solutions with client needs to enhance service delivery.